FAQs
We’ve heard it all. Here’s everything you need to know before working with us.
Do the design monthly subscription plans come with stock creative assets?
Absolutely! With Pro plan, you already gain access to an extensive collection of stock photos. If you opt for the Premium and Enterprise plan, it provides an added advantage of stock videos and audio clips, ideal for animation and video editing tasks.We encourage you to share your own creative assets with us. However, please ensure that they are free from copyright restrictions and are suitable for commercial use.
Does DesignBff use AI tools to complete design work?
Yes, we strategically use AI tools as part of our process to ensure both speed and quality. From research to testing, these tools help us work efficiently, but every request remains rooted in human creativity and attention to detail from our design experts. Think of AI as an assistant that enhances our ability to bring your ideas to life. We’re also constantly exploring new AI creative tools to deliver innovative results, so you can focus on your goals while we keep evolving with the latest trends. If you have any concerns with copyright issues or others, we encourage you to give us a heads up so we can put our best foot forward together.
Any design work DesignBff doesn’t cover?
In the creative universe of design, we do come across some pretty intricate requests. Here’s a list of them for Pro and Premium Plans. 1. Website Coding 2. 3D Modelling 3. Video and Photography Production 4. Game Art 5. Product Design 6. AutoCAD drawing 7. Copywriting and translation For Enterprise clients, we offer high-valued customization including but not limit to scope, team structure and timeline hence we cover all design work within our capabilities.
What type of files do you deliver?
By default we deliver via Figma but you are welcome to request delivery in the most common file formats as follows. Please indicate in your creative brief and we will see what we can do without guarantees.Video: mp4, movImage: jpg, png,tiff,svgAnimation: mp4, gifWeb & App Design: Figma
What specific software or tools are typically included in these flexible design subscription service?
We incorporate industry-leading design tools to ensure top-notch results, such as:Adobe Creative Cloud (Photoshop, Illustrator, and more)Figma for UI/UX and Graphic DesignAffinity Designer for vector workProcreate for illustrationsMonday.com for project managementZiflow for online proofing and pinpointing feedbackSlack for seamless communication
How to submit my design request?
You can pop design requests straight into your dedicated Monday.com dashboard, whether they’re linked or uploaded. Our team will also drop the completed designs back into Monday.com, where you will get an instant notification. This way, all our chats and updates stay in one place and nothing gets lost in the shuffle.
What’s the refund policy if I’m not happy with the service?
With our adaptable subscription options and top-notch designers, we value your feedback and are keen on enhancing our services promptly. You have the right to cancel the design monthly subscription plan for the next billing cycle hence refund will not be accepted.
How to cancel the subscription?
Send an email to info@designbff.com with email subject starting from [Cancel], our team will follow up and cancel your subscription within 24 hours.
My business is growing quickly. Can you fulfill my design needs?
If your design demands are increasing, you have two options to ensure you stay on track with flexible design monthly subscription plan. First, consider our DesignBff Elite Plan, which is specifically designed for larger projects and ongoing complex design needs. It’s a tailored solution that can handle the scale you require.Alternatively, you can easily add more subscriptions as needed. By adding an extra subscription, you not only increase your design output but also speed up turnaround times. For example, adding just one more subscription can double the number of designs you receive each day! You can adjust your design monthly subscriptions at any time, so you’re always aligned with your business’s needs.
How does DesignBff handle large-scale or complex projects by subscription-based design services?
DesignBff’s Enterprise Plan is tailored for large-scale and complex projects, combining flexibility, expertise, and efficiency. Our scalable model adjusts to your workload, ensuring quality and speed. With a diverse team of specialized designers, we can manage multiple project aspects seamlessly, from branding to web design. Streamlined workflows, quick turnarounds (often within 48 hours), and unlimited revisions ensure every detail is right. Plus, tools like Monday.com and Ziflow simplify collaboration. Contact us to customize a design solution that fits your needs.
How does the dedicated creative director for the Enterprise plan work with our existing internal team?
Your dedicated creative director serves as an extension of your leadership team, working collaboratively to elevate your existing talent rather than replacing them. They'll conduct an initial assessment of your team's capabilities, then provide strategic oversight, mentorship, and quality assurance while your internal team handles day-to-day execution. Through weekly strategy sessions and regular feedback, they'll upskill your current designers and marketers, integrate seamlessly with your existing workflows and tools, and ensure all creative work maintains consistency and excellence across your brand.
What exactly does 'team incubation service' include, and how long does it take?
Our team incubation service is a comprehensive 6-12 month program designed to build sustainable internal creative capabilities. The process begins with a skills audit and workflow optimization, followed by hands-on training sessions, real-project mentorship, and hiring support for new creative roles. Over the duration, we'll create documented processes, provide weekly development sessions, and gradually transition full ownership to your internal team. Typical outcomes include 40-60% improvement in project turnaround times, enhanced design quality, successful team member advancement, and significantly reduced need for external creative support by program completion.
What's the minimum commitment period of Enterprise Plan?
Our services require a 6-month minimum commitment. For projects lasting less than 6 months, we recommend our Premium plan as your most cost-effective option. Most successful Enterprise partnerships extend to 12-18 months, allowing our team to deeply understand your brand and provide targeted, strategic advice.
Do the design monthly subscription plans come with stock creative assets?
Absolutely! With Pro plan, you already gain access to an extensive collection of stock photos. If you opt for the Premium and Enterprise plan, it provides an added advantage of stock videos and audio clips, ideal for animation and video editing tasks.We encourage you to share your own creative assets with us. However, please ensure that they are free from copyright restrictions and are suitable for commercial use.
Does DesignBff use AI tools to complete design work?
Yes, we strategically use AI tools as part of our process to ensure both speed and quality. From research to testing, these tools help us work efficiently, but every request remains rooted in human creativity and attention to detail from our design experts. Think of AI as an assistant that enhances our ability to bring your ideas to life. We’re also constantly exploring new AI creative tools to deliver innovative results, so you can focus on your goals while we keep evolving with the latest trends. If you have any concerns with copyright issues or others, we encourage you to give us a heads up so we can put our best foot forward together.
Any design work DesignBff doesn’t cover?
In the creative universe of design, we do come across some pretty intricate requests. Here’s a list of them for Pro and Premium Plans. 1. Website Coding 2. 3D Modelling 3. Video and Photography Production 4. Game Art 5. Product Design 6. AutoCAD drawing 7. Copywriting and translation For Enterprise clients, we offer high-valued customization including but not limit to scope, team structure and timeline hence we cover all design work within our capabilities.
What type of files do you deliver?
By default we deliver via Figma but you are welcome to request delivery in the most common file formats as follows. Please indicate in your creative brief and we will see what we can do without guarantees.Video: mp4, movImage: jpg, png,tiff,svgAnimation: mp4, gifWeb & App Design: Figma
What specific software or tools are typically included in these flexible design subscription service?
We incorporate industry-leading design tools to ensure top-notch results, such as:Adobe Creative Cloud (Photoshop, Illustrator, and more)Figma for UI/UX and Graphic DesignAffinity Designer for vector workProcreate for illustrationsMonday.com for project managementZiflow for online proofing and pinpointing feedbackSlack for seamless communication
How to submit my design request?
You can pop design requests straight into your dedicated Monday.com dashboard, whether they’re linked or uploaded. Our team will also drop the completed designs back into Monday.com, where you will get an instant notification. This way, all our chats and updates stay in one place and nothing gets lost in the shuffle.
What’s the refund policy if I’m not happy with the service?
With our adaptable subscription options and top-notch designers, we value your feedback and are keen on enhancing our services promptly. You have the right to cancel the design monthly subscription plan for the next billing cycle hence refund will not be accepted.
How to cancel the subscription?
Send an email to info@designbff.com with email subject starting from [Cancel], our team will follow up and cancel your subscription within 24 hours.
My business is growing quickly. Can you fulfill my design needs?
If your design demands are increasing, you have two options to ensure you stay on track with flexible design monthly subscription plan. First, consider our DesignBff Elite Plan, which is specifically designed for larger projects and ongoing complex design needs. It’s a tailored solution that can handle the scale you require.Alternatively, you can easily add more subscriptions as needed. By adding an extra subscription, you not only increase your design output but also speed up turnaround times. For example, adding just one more subscription can double the number of designs you receive each day! You can adjust your design monthly subscriptions at any time, so you’re always aligned with your business’s needs.
How does DesignBff handle large-scale or complex projects by subscription-based design services?
DesignBff’s Enterprise Plan is tailored for large-scale and complex projects, combining flexibility, expertise, and efficiency. Our scalable model adjusts to your workload, ensuring quality and speed. With a diverse team of specialized designers, we can manage multiple project aspects seamlessly, from branding to web design. Streamlined workflows, quick turnarounds (often within 48 hours), and unlimited revisions ensure every detail is right. Plus, tools like Monday.com and Ziflow simplify collaboration. Contact us to customize a design solution that fits your needs.
How does the dedicated creative director for the Enterprise plan work with our existing internal team?
Your dedicated creative director serves as an extension of your leadership team, working collaboratively to elevate your existing talent rather than replacing them. They'll conduct an initial assessment of your team's capabilities, then provide strategic oversight, mentorship, and quality assurance while your internal team handles day-to-day execution. Through weekly strategy sessions and regular feedback, they'll upskill your current designers and marketers, integrate seamlessly with your existing workflows and tools, and ensure all creative work maintains consistency and excellence across your brand.
What exactly does 'team incubation service' include, and how long does it take?
Our team incubation service is a comprehensive 6-12 month program designed to build sustainable internal creative capabilities. The process begins with a skills audit and workflow optimization, followed by hands-on training sessions, real-project mentorship, and hiring support for new creative roles. Over the duration, we'll create documented processes, provide weekly development sessions, and gradually transition full ownership to your internal team. Typical outcomes include 40-60% improvement in project turnaround times, enhanced design quality, successful team member advancement, and significantly reduced need for external creative support by program completion.
What's the minimum commitment period of Enterprise Plan?
Our services require a 6-month minimum commitment. For projects lasting less than 6 months, we recommend our Premium plan as your most cost-effective option. Most successful Enterprise partnerships extend to 12-18 months, allowing our team to deeply understand your brand and provide targeted, strategic advice.
FAQs
We’ve heard it all. Here’s everything you need to know before working with us.
Do the design monthly subscription plans come with stock creative assets?
Absolutely! With Pro plan, you already gain access to an extensive collection of stock photos. If you opt for the Premium and Enterprise plan, it provides an added advantage of stock videos and audio clips, ideal for animation and video editing tasks.We encourage you to share your own creative assets with us. However, please ensure that they are free from copyright restrictions and are suitable for commercial use.
Does DesignBff use AI tools to complete design work?
Yes, we strategically use AI tools as part of our process to ensure both speed and quality. From research to testing, these tools help us work efficiently, but every request remains rooted in human creativity and attention to detail from our design experts. Think of AI as an assistant that enhances our ability to bring your ideas to life. We’re also constantly exploring new AI creative tools to deliver innovative results, so you can focus on your goals while we keep evolving with the latest trends. If you have any concerns with copyright issues or others, we encourage you to give us a heads up so we can put our best foot forward together.
Any design work DesignBff doesn’t cover?
In the creative universe of design, we do come across some pretty intricate requests. Here’s a list of them for Pro and Premium Plans. 1. Website Coding 2. 3D Modelling 3. Video and Photography Production 4. Game Art 5. Product Design 6. AutoCAD drawing 7. Copywriting and translation For Enterprise clients, we offer high-valued customization including but not limit to scope, team structure and timeline hence we cover all design work within our capabilities.
What type of files do you deliver?
By default we deliver via Figma but you are welcome to request delivery in the most common file formats as follows. Please indicate in your creative brief and we will see what we can do without guarantees.Video: mp4, movImage: jpg, png,tiff,svgAnimation: mp4, gifWeb & App Design: Figma
What specific software or tools are typically included in these flexible design subscription service?
We incorporate industry-leading design tools to ensure top-notch results, such as:Adobe Creative Cloud (Photoshop, Illustrator, and more)Figma for UI/UX and Graphic DesignAffinity Designer for vector workProcreate for illustrationsMonday.com for project managementZiflow for online proofing and pinpointing feedbackSlack for seamless communication
How to submit my design request?
You can pop design requests straight into your dedicated Monday.com dashboard, whether they’re linked or uploaded. Our team will also drop the completed designs back into Monday.com, where you will get an instant notification. This way, all our chats and updates stay in one place and nothing gets lost in the shuffle.
What’s the refund policy if I’m not happy with the service?
With our adaptable subscription options and top-notch designers, we value your feedback and are keen on enhancing our services promptly. You have the right to cancel the design monthly subscription plan for the next billing cycle hence refund will not be accepted.
How to cancel the subscription?
Send an email to info@designbff.com with email subject starting from [Cancel], our team will follow up and cancel your subscription within 24 hours.
My business is growing quickly. Can you fulfill my design needs?
If your design demands are increasing, you have two options to ensure you stay on track with flexible design monthly subscription plan. First, consider our DesignBff Elite Plan, which is specifically designed for larger projects and ongoing complex design needs. It’s a tailored solution that can handle the scale you require.Alternatively, you can easily add more subscriptions as needed. By adding an extra subscription, you not only increase your design output but also speed up turnaround times. For example, adding just one more subscription can double the number of designs you receive each day! You can adjust your design monthly subscriptions at any time, so you’re always aligned with your business’s needs.
How does DesignBff handle large-scale or complex projects by subscription-based design services?
DesignBff’s Enterprise Plan is tailored for large-scale and complex projects, combining flexibility, expertise, and efficiency. Our scalable model adjusts to your workload, ensuring quality and speed. With a diverse team of specialized designers, we can manage multiple project aspects seamlessly, from branding to web design. Streamlined workflows, quick turnarounds (often within 48 hours), and unlimited revisions ensure every detail is right. Plus, tools like Monday.com and Ziflow simplify collaboration. Contact us to customize a design solution that fits your needs.
How does the dedicated creative director for the Enterprise plan work with our existing internal team?
Your dedicated creative director serves as an extension of your leadership team, working collaboratively to elevate your existing talent rather than replacing them. They'll conduct an initial assessment of your team's capabilities, then provide strategic oversight, mentorship, and quality assurance while your internal team handles day-to-day execution. Through weekly strategy sessions and regular feedback, they'll upskill your current designers and marketers, integrate seamlessly with your existing workflows and tools, and ensure all creative work maintains consistency and excellence across your brand.
What exactly does 'team incubation service' include, and how long does it take?
Our team incubation service is a comprehensive 6-12 month program designed to build sustainable internal creative capabilities. The process begins with a skills audit and workflow optimization, followed by hands-on training sessions, real-project mentorship, and hiring support for new creative roles. Over the duration, we'll create documented processes, provide weekly development sessions, and gradually transition full ownership to your internal team. Typical outcomes include 40-60% improvement in project turnaround times, enhanced design quality, successful team member advancement, and significantly reduced need for external creative support by program completion.
What's the minimum commitment period of Enterprise Plan?
Our services require a 6-month minimum commitment. For projects lasting less than 6 months, we recommend our Premium plan as your most cost-effective option. Most successful Enterprise partnerships extend to 12-18 months, allowing our team to deeply understand your brand and provide targeted, strategic advice.